RETURN & REFUND POLICY

Last Updated: September 14, 2026

At EverCherished, operated by Elarion Commerce LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with this Return & Refund Policy.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned with its original packaging where applicable.

The item should also include any original accessories, components, documentation, or tags supplied with the product.

A valid order number or other proof of purchase may be required.

To request a return, please contact us at:

support@evercherished.store

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Once your return request has been approved, we will provide you with return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from the item you ordered, contact us as soon as possible at support@evercherished.store.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy.

If we confirm that the item was damaged, defective, or incorrect, reasonable return shipping costs will not be charged to you where applicable.

Non-Returnable Items

Certain products may not be eligible for return, including personalized or custom-made products, gift cards, products that have been altered after delivery, products damaged by misuse, and products marked as final sale where permitted by law.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Return Shipping

For returns based on preference or change of mind, customers are generally responsible for return shipping costs unless otherwise required by law.

Original shipping charges are generally non-refundable unless the return results from our error, a defective product, a damaged item, or applicable law requires otherwise.

We recommend using a trackable shipping method.

Exchanges

If you would like to exchange an eligible item, please contact us at support@evercherished.store.

In many cases, the fastest way to receive another product is to return the original eligible item and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Your bank or payment provider may require additional time to process the refund.

If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact us at support@evercherished.store.

Cancellations

If you wish to cancel your order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.

If an order has already shipped, you may request a return after delivery in accordance with this policy.

European Union and EEA Customers

Where applicable, consumers in the European Union or European Economic Area may have a statutory right to withdraw from certain online purchases within 14 days of receiving the goods, subject to legal exceptions.

Nothing in this policy limits rights granted by applicable consumer protection laws.